Payments made with credit card are handled by DIBS. We also accept PayPal. We never store any sensitive credit card information as we use external payment gateways which are highly secured using PCI DSS, CAS and utilize PCI-secured connections. VAT is included for orders within European Union. VAT or customs are not included for orders outside the European Union.
All orders are shipped within 24 hours from our warehouse in Sweden. Shipping is handled by DB Schenker or UPS and the delivery time is 3-5 days within Europe, 4-6 days to the rest of the world.
If your product is damaged once received, you must contact us as well as the shipping carrier with no delay and within 7 days after delivery. You should inform us about the damage and let us know the case number of the carrier's claim form. Of course we will send you a new product.
We provide two years of warranty from purchase date. The warranty covers manufacturing defects (movement, case, crystal). The warranty does not cover the life of the battery or normal wear and tear of the product. Damages caused by accidents, incorrect use, lack of care is not covered by the warranty.
You have the right to return the order within 30 days from receiving your order. The right only applies if the product and it's original packaging can be returned in the same condition as when received. Returns must be properly packed. You should always contact us before sending back the order. Return shipping is paid by the customer.
We collect basic information about our customers when an order is placed and keep all personal information confidential. The information is securely stored and we will never disclose any such information to third parties. The usage can also be to contact you as a customer for new product launches and other important news.
We bear no direct or indirect responsibility for incompability, delivery delays, downtime, data loss, additional work or other economic harm.
All attemps at fraud will be reported to the police and Philipp Auger reserves the right to cancer the purchase if any suspicion is raised.
Philipp Auger is a registered company in Sweden. Our registration number is 556989-3687 and our address is Box 2066, 15102 Södertälje, Sweden.