At philippauger.com we want you to be completely satisfied with your purchase. If you are not completely satisfied, we are here to help you with returns and exchanges.
1. Returns
You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must: Be unused, in the same condition as when you received it. Be in its original packaging with all labels intact. Enclose proof of purchase (e.g. order confirmation or receipt). Please note that some items, such as [personalized items, sale items, or perishable items], may be final sold and cannot be returned.
2. Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Refund Timeline : Refunds may take up to 5-10 business days to process, depending on your payment provider.
3. Exchanges
If you received a defective or damaged item, we will be happy to replace it. Please contact us within 30 days of receiving your item to arrange an exchange. Items can only be exchanged for the same item unless otherwise agreed.
4. Return Shipping
Customers are responsible for paying return shipping costs, except in cases where the item is defective or faulty due to our fault. We recommend that you use a trackable shipping service or purchase shipping insurance, as we cannot guarantee the receipt of your returned item.
5. Non-returnable items
Certain types of items are excluded from the right of return: Gift cards
6. How to initiate a return
To initiate a return, please contact us at info@philippauger.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.
7. Contact us
If you have any questions about our return policy or need assistance with your return, please contact us at: Info@philippauger.com.
